CZK (CZ)Terms and Conditions
These General Terms and Conditions (hereinafter the “Terms and Conditions”) are issued pursuant to Section 1751 et seq. of Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter the “Civil Code”).
ENDURO4ALL s.r.o.
Company ID: 22289321
VAT ID: CZ22289321
Registered office / business address: Žežice 13, Ústí nad Labem (Chuderov), 400 02
Contact details:
Michal Kříž
Email: eshop@enduro4all.cz
Phone: +420 603 426 016
Website: https://www.enduro4all.cz
(hereinafter the “Seller”)
These Terms and Conditions govern the mutual rights and obligations of the Seller and a natural person who enters into a purchase agreement outside the scope of their business activity as a consumer, or within the scope of their business activity (hereinafter the “Buyer”), through the e-shop available on the website www.enduro4all.cz (hereinafter the “Online Store”).
The provisions of these Terms and Conditions form an integral part of the purchase process. The Terms and Conditions are drawn up in the Czech language. The Seller may unilaterally amend or supplement these Terms and Conditions. This provision shall not affect any rights and obligations arising during the validity of previous versions of the Terms and Conditions.
All information regarding the processing of your personal data is contained in our Privacy Policy, including information on newsletter subscriptions, which are sent only on the basis of your active consent (for example by ticking the relevant checkbox), and which you may withdraw at any time.
As the operator of the e-shop, we communicate primarily by remote means. Therefore, our purchase agreement is also concluded using means of distance communication that allow us to agree without the simultaneous physical presence of either party, and the purchase agreement is therefore concluded дистанčně within the e-shop environment via the interface of the website www.enduro4all.cz.
II. Definitions
2.1 Price means the final amount you will pay for the Goods;
2.2 Delivery and Payment Charge means the amount you will pay for delivery of the Goods, including packaging costs and any payment method fees;
2.3 Total Price means the sum of the Price and the Delivery and Payment Charge;
2.4 VAT means value added tax under the applicable legal regulations;
2.5 Invoice means a tax document issued in accordance with the VAT Act for the Total Price;
2.6 Order means your binding proposal to conclude a purchase agreement for the purchase of Goods;
2.7 User Account means an account created on the basis of the information you provide, enabling the storage of entered data and the history of ordered Goods and concluded purchase agreements;
2.8 You means the person purchasing in our e-shop, legally referred to as the Buyer;
2.9 Goods means everything that can be purchased in the e-shop;
III. General Provisions and Information
3.1 Goods may be purchased through the web interface of the e-shop;
3.2 When purchasing Goods, you are obliged to provide us with all information correctly and truthfully. We will therefore consider the information you provide in the Order to be correct and truthful;
3.3 In our e-shop, we offer the option to submit a review after the order has been shipped and the Goods have been received. Reviews are voluntary and are collected for the purpose of displaying internal ratings within the functionality of the e-shop. Reviews will be displayed with the product in the form of star ratings.
IV. Conclusion of the Contract
4.1 A contract may be concluded with us only in the Czech language;
4.2 Any costs incurred by the Buyer when using means of distance communication in connection with the conclusion of the purchase agreement (internet connection costs, telephone call costs) shall be borne by the Buyer. These costs do not differ from the basic rate;
4.3 In order for us to conclude the purchase agreement, you must create an Order in the e-shop. This proposal must contain the following information:
a) Information about the Goods being purchased (in the e-shop, you indicate the Goods you are interested in purchasing by clicking the “Add to cart” button);
b) Information about the Price, Delivery and Payment Charge, method of payment of the Total Price, and the requested method of delivery of the Goods; this information is entered during the creation of the Order within the user interface of the e-shop, while information on the Price, Delivery and Payment Charge and Total Price will be displayed automatically based on the Goods selected by you and the chosen method of delivery and payment;
c) Your identification and contact details necessary for us to deliver the Goods, in particular your first name, last name, delivery address, telephone number and email address;
4.4 During the creation of the Order, you may change and check the entered data until the Order is completed. After checking the data and clicking the button "Order with obligation to pay", you complete and submit the Order. Before clicking the button, you are obliged to read these Terms and Conditions, and in order to submit the Order, you must tick your acknowledgement and acceptance of these Terms and Conditions. After clicking the button "Order with obligation to pay", all completed information will be sent directly to us.
4.5 We will confirm receipt of your Order as soon as possible by sending a message to the email address provided in the Order; the message will include a summary of the Order and these Terms and Conditions as an attachment. Once we verify stock availability, the status of your Order will be changed to “Being processed” as soon as possible and you will receive an email notification. If the Goods are unavailable or further clarification is required, we will contact you promptly by phone or email using the contact details provided in the Order.
The Terms and Conditions effective on the date of the Order, i.e. the version attached to the confirmation email, form an integral part of the purchase agreement. The final order status is “Completed”, and this email is sent to you at the moment when the Goods are ready to be handed over to the carrier. The purchase agreement between you and us is concluded upon this confirmation of order processing.
4.6 There may also be cases where we are unable to confirm your Order. This applies in particular where the Goods are not available. If any reason arises for which we cannot confirm the Order, we will contact you with a possible alternative product or delivery date from the supplier. You will then have the option to accept or reject the offer.
4.7 If an obviously incorrect Price is displayed in the e-shop or in the Order, we are not obliged to deliver the Goods to you at that Price, even if you have already received an Order confirmation or an Invoice has been issued and the purchase agreement has thus been concluded. In such a case, we will contact you without undue delay with a new offer reflecting the corrected Price. An obvious pricing error includes, for example, a situation where the Price clearly does not correspond to the usual price for product variants or other sellers, or where a digit is missing or has been added as a result of a technical error.
4.8 Once the purchase agreement has been concluded, you are obliged to pay the Total Price (under all offered payment methods).
4.9 If you have a User Account, you may place an Order through it. Even in such a case, you are obliged to check the correctness, truthfulness and completeness of the pre-filled information. However, the method of creating the Order is identical to that of a Buyer without a User Account, with the advantage that you do not need to repeatedly fill in your identification details.
4.10 In some cases, we allow discounts to be used when purchasing Goods (most often in the form of a voucher/code). In order to apply the discount, you must enter the relevant discount details into the designated field in the Order proposal (in the shopping cart). If you do so and the validity of the discount code/voucher is current, the Goods will be provided to you at a discounted price. The conditions of such vouchers will always be communicated to you by email or another form of communication.
V. User Account
5.1 Based on the registration carried out in the Enduro4all.cz online store, the Buyer may access their User Account. Through the User Account, the Buyer may order Goods and view the history of their orders. The Buyer may also order Goods without registration, i.e. without logging in and entering login details.
5.2 When registering a User Account and when ordering Goods, the Buyer is obliged to provide all information correctly and truthfully. The Buyer is obliged to update the data entered in the User Account whenever any of it changes. The data entered by the Buyer in the User Account and when ordering Goods shall be considered correct by the Seller.
5.3 Access to the User Account is secured by a username and password. The Buyer is obliged to maintain confidentiality regarding the information necessary to access their User Account. The Seller is not liable for any misuse of the customer account by third parties.
5.4 The Buyer is not entitled to allow third parties to use the User Account.
5.5 The Seller may cancel the User Account, especially if the Buyer has not used the User Account for an extended period of time or if the Buyer breaches their obligations under the purchase agreement or these Terms and Conditions.
5.6 The Buyer acknowledges that the User Account may not be available continuously, especially with regard to the necessary maintenance of the Seller’s hardware and software or the hardware and software of third parties.
VI. Pricing and Payment Terms / Retention of Title
6.1 The Price is always stated in the e-shop, in the Order proposal, and of course in the purchase agreement. In the event of any discrepancy between the Price stated for the Goods in the e-shop and the Price stated in the Order proposal, the Price stated in the Order proposal shall prevail, and this shall always be identical to the price in the contract. The Order proposal also states the delivery charge, payment method, any discount, etc.
6.2 The Total Price is stated including VAT and all statutory fees for final consumers. An exception applies to B2B purchases, which are subject to their own conditions, and also to cases of reverse charge where a VAT payer from another EU Member State makes a purchase in our e-shop (typically a business customer with a Slovak Company ID). In such a case, please contact us and we will adjust the invoice to a price excluding VAT.
6.3 We will require payment of the Total Price after the conclusion of the Contract and before the Goods are handed over (or upon handover of the Goods in the case of cash on delivery). The complete offer of delivery and payment methods can be found on the Delivery and Payment page in our e-shop.
You may pay the Total Price using the following methods:
Bank transfer via QR code / bank account
This is a very popular payment method. Immediately after submitting the Order, a QR code with the amount due will be displayed on your screen in the summary. You will also receive the same information in the confirmation email, so there is no risk of losing the payment details. If you choose “payment in advance” for the Czech Republic, this method is offered on more favourable terms than other payment methods. You simply pay the amount via QR code or by manually entering the bank account number. When entering the payment manually, please do not forget the VARIABLE SYMBOL / REFERENCE NUMBER.
Cash on delivery
Cash on delivery is linked to the carrier. If you choose PPL or Zásilkovna, you may pay your parcel for an additional fee directly upon receipt.
Online payments
Card payment is the most commonly used payment method. The Comgate payment gateway supports Visa, Visa Electron, Mastercard and Maestro cards, as well as Apple Pay and Google Pay, where the customer pays using a card stored in Apple Wallet / Google Wallet. The Comgate payment gateway also provides recurring payments, pre-authorisation, and card-on-file features in connection with card payments.
Online payment: Bank transfer via online banking login
A bank transfer means the transfer of money between two banks without using a payment card. Logging into online banking or the banking app ensures the security of this payment method, as payment confirmation may only take place there. During transaction processing, security is guaranteed by encrypted communication between banks.
Online payment: Deferred payment
Deferred payment allows customers of the e-shop to postpone payment for their purchase by several days. The merchant receives confirmation of payment immediately and the funds are paid out within the standard settlement period. Deferred payment is a modern alternative to cash on delivery. It can also help customers who may currently be waiting for their salary and would otherwise postpone the order. These services are part of the Comgate payment gateway.
We offer deferred payment in cooperation with Twisto, Skip Pay (formerly Mallpay) and Raiffeisenbank (PlatímPak).
Online payment: Payment in 3 instalments
Payment in three instalments allows customers of the e-shop to split the purchase amount into three monthly instalments. The merchant receives confirmation of payment immediately and also receives the full value of the purchase within the standard settlement period. Thanks to this payment method, the customer may spread the cost of the purchase over time instead of postponing it.
We offer payment in three instalments in cooperation with the following providers:
- Twisto
- Skip Pay (for the Czech Republic and Slovakia)
- ESSOX (in this case, payment may be split into up to four instalments)
More about payment in 3 instalments
Online payment: Instalment sale / consumer financing
Instalment sale allows e-shop customers to choose the number and amount of instalments in which they will pay the purchase price. The merchant receives confirmation of payment immediately and the full value of the order is also paid within the standard settlement period.
We offer instalment sale in cooperation with Cofidis, ESSOX, and Home Credit and Tatra banka
Online payments are provided for us by the Comgate payment gateway. The service provider, Comgate a.s., is a licensed Payment Institution supervised by the Czech National Bank. Payments made through the payment gateway are fully secure and all information is encrypted. Further information and contact details are available at www.comgate.cz.
6.4 The Invoice will be issued in electronic form after payment of the Total Price or, in the case of cash on delivery or cash payment, at the moment the order completion notification is sent, and it will be delivered to your email address. The Invoice will also be physically enclosed with the Goods upon dispatch.
6.5 Title to the Goods passes to you only after you have paid the Total Price and taken delivery of the Goods. In the case of bank transfer, the Total Price is deemed paid when it is credited to our account; in other cases, it is deemed paid at the moment the payment is made.
VII. Delivery of Goods and Transfer of Risk of Damage
7.1 The Goods will be delivered to you within the period stated in the stock availability information shown for the product (e.g. “ready for immediate dispatch” means that we hand the shipment over to the carrier without undue delay; expected delivery is within 1–2 working days unless we inform you otherwise) using the delivery method of your choice. Delivery times for shipments outside the Czech Republic may be longer. The estimated delivery time is also stated in the second step of the shopping cart for individual delivery options:
- PPL
- GLS
- Zásilkovna / Packeta
- Personal collection at the business premises (Czech Republic)
7.2 Goods may be delivered within the Czech Republic and, through selected carriers, also to Slovakia, Poland, Germany and Hungary.
7.3 Delivery time always depends on stock availability and the selected delivery and payment method. The estimated delivery time for the Goods is stated in the product detail under stock availability. If the actual delivery time differs, we will contact you immediately after receiving the Order and inform you accordingly. The times stated in these Terms and Conditions are indicative only and may differ from the actual delivery time, as they are influenced, for example, by carriers and their workload. In the case of personal collection at our premises, we will always inform you by email or telephone when the Goods are ready for collection.
7.4 Upon receipt of the Goods from the carrier, you are obliged to check the integrity of the packaging and, in the event of any defects, to notify the carrier and us without undue delay. If the packaging shows signs of unauthorised interference or access to the shipment, you are not obliged to accept the Goods from the carrier.
7.5 If you breach your obligation to accept the Goods, except in cases under Article 7.4 of these Terms and Conditions, this does not mean that we have breached our obligation to deliver the Goods to you. However, failure to accept the Goods does not mean withdrawal from the Contract between you and us. In such a case, we are entitled to withdraw from the Contract due to your material breach of the Contract, or to store the Goods, for which we are entitled to a fee of CZK 500. If we decide to withdraw from the Contract, such withdrawal becomes effective on the date it is delivered to you. Withdrawal from the Contract shall not affect our right to reimbursement of delivery charges or damages, if any arise.
7.6 If, for reasons on your side, the Goods are delivered repeatedly or by a method other than agreed in the Contract, you are obliged to reimburse us for the costs associated with such repeated delivery, unless agreed otherwise. We will send the payment details for these costs to the email address provided in the Contract, and such costs shall be due within 14 days of delivery of the email.
7.7 The risk of damage to the Goods passes to you at the moment you take delivery of them. If you fail to accept the Goods, except in the cases specified above, the risk of damage passes to you at the moment you had the opportunity to take delivery but did not do so for reasons on your side. The transfer of risk means that from that moment on, you bear all consequences associated with loss, destruction, damage or any deterioration of the Goods.
7.8 Stock availability – For Goods that are not marked as “Ready for immediate dispatch”, we will always inform you in the following cases:
- extraordinary production outage on the part of the supplier of the Goods, in which case we will inform you of the new expected availability date
- delay in delivery of the Goods from our supplier, in which case we will always inform you of the new expected delivery date
VIII. Rights Arising from Defective Performance
8.1 We guarantee that at the time the risk of damage to the Goods passes to you under Article 7.7 of these Terms and Conditions, the Goods are free from defects, and in particular that the Goods:
a) correspond to the agreed description, type, quantity, functionality, compatibility and other agreed characteristics;
b) are fit for the purpose for which you require them and with which we agree;
c) are supplied with the agreed accessories and instructions for use, including assembly or installation instructions (if supplied in the package by the supplier);
d) are fit for the purpose for which goods of this kind are usually used;
e) in terms of quantity, quality and other characteristics including durability, functionality and compatibility, correspond to the usual properties of goods of the same kind that you may reasonably expect, taking into account public statements made by us or another person in the same contractual chain, in particular in advertising or labelling;
f) are supplied with accessories, including packaging, instructions and other items that you may reasonably expect.
8.2 Rights and obligations relating to defective performance are governed by the applicable generally binding legal regulations (in particular Sections 2099 to 2117 and Sections 2161 to 2174b of the Civil Code, and Act No. 634/1992 Coll., on Consumer Protection, as amended).
8.3 If the Goods are defective, in particular if any of the conditions under Article 8.1 are not met, you may notify us of the defect and exercise your rights arising from defective performance (i.e. make a complaint) by sending an email or letter to the addresses listed in our identification details, or in person at the business premises: Žežice 13, Ústí nad Labem (Chuderov), 400 02. You may also use the sample complaint form provided by us, which forms Annex 1 to these Terms and Conditions. When exercising rights arising from defective performance, you must choose how you wish the defect to be resolved, and you may not subsequently change this choice without our consent. We will process the complaint in accordance with the right you have exercised.
8.4 If the Goods are defective, you have the following rights:
a) to have the defect remedied by delivery of new defect-free Goods or by delivery of the missing part of the Goods; or
b) to have the defect remedied by repair of the Goods.
We are entitled to refuse to remedy the defect if it is impossible or disproportionately costly, especially in view of the significance of the defect and the value the Goods would have had if free from defects. We always consult defects with the supplier, so the outcome also depends on their assessment.
You are further entitled to:
a) a reasonable discount from the Price; or
b) withdraw from the Contract,
if:
a) we refuse to remedy the defect or fail to do so in accordance with the applicable legal regulations;
b) the defect occurs repeatedly;
c) the defect constitutes a material breach of the Contract;
d) or it is evident from our statement or the circumstances that the defect will not be remedied within a reasonable period of time or without significant inconvenience to you.
8.5 If you caused the defect in the Goods yourself, you are not entitled to rights arising from defective performance.
8.6 Defects do not include wear and tear caused by normal use of the Goods, or, in the case of used Goods, wear and tear corresponding to the extent of their previous use.
8.7 When making a complaint, it is necessary to send us a properly completed complaint form by email, or physically together with the Goods. We recommend contacting us first and following the instructions in the article "Returns and complaints", which we have prepared for you in our e-shop.
Every complaint must include:
a) the date on which you submitted the complaint;
b) the subject matter of the complaint;
c) the method of complaint resolution you request;
d) your contact details for the purpose of informing you about the handling of the complaint.
8.8 We forward every complaint to the supplier. Unless we agree on a longer period, we will remedy the defects and inform you about the resolution of the complaint within 30 days of receiving the complaint. If this period expires without result, you may withdraw from the Contract or request a reasonable discount.
8.9 We will inform you of the outcome of the complaint by email and issue confirmation of the date and method of its settlement. If the complaint is justified, you are entitled to reimbursement of reasonably incurred costs. You are obliged to prove these costs, for example by receipts or postal confirmations. If the defect has been remedied by delivery of new Goods, you are obliged to return the original Goods to us; however, we bear the cost of such return.
8.10 If you are a consumer, you are entitled to exercise rights arising from defective performance for defects that appear in consumer Goods within 24 months from the date of receipt of the Goods.
Complaint form available for download below.
IX. Withdrawal from the Contract
9.1 Withdrawal from the Contract, i.e. termination of the contractual relationship between you and us from the beginning, may occur for the reasons and in the manner specified in this Article or in other provisions of these Terms and Conditions where the right of withdrawal is expressly stated.
9.2 If you are a consumer, i.e. a person purchasing Goods outside the scope of their business activity, you have the right under Section 1829 of the Civil Code to withdraw from the Contract without giving any reason within 14 days from the date of conclusion of the Contract, or, in the case of purchase of Goods, within 14 days from receipt of the Goods. If the Contract concerns several items of Goods or delivery of several parts of Goods, this period starts on the day of delivery of the last item or part of the Goods; if the Contract provides for regular and repeated delivery of Goods, the period starts on the day of delivery of the first delivery.
9.3 You may withdraw from the Contract in any demonstrable way (in particular by sending an email to info@enduro4all.cz). For withdrawal, we also recommend using the sample withdrawal form provided by us, which forms part of these Terms and Conditions, is also sent with the order confirmation email, and is available for download on the page "Returns and complaints" in our e-shop.
9.4 The right to withdraw from the Contract within 14 days without giving any reason does not apply to customers purchasing as entrepreneurs, i.e. those who provide their Company ID or VAT ID when ordering.
- For business purchases (B2B), any return or exchange of Goods is possible only upon agreement with the Seller. In such a case, please contact us by email at info@enduro4all.cz. We always try to find a fair and individual solution.
9.5 Even as a consumer, however, you may not withdraw from the Contract in cases where the subject of the Contract is performance listed in Section 1837 of the Civil Code.
9.6 The withdrawal period under Article 9.2 of these Terms and Conditions is deemed observed if you send us notice of withdrawal within that period.
9.7 If you withdraw from the Contract under Article 9.2 of these Terms and Conditions, you are obliged to send the Goods back to us within 14 days of withdrawal and bear the costs associated with returning the Goods to us. You are entitled to reimbursement of the delivery costs, but only up to the amount corresponding to the cheapest delivery method we offered for the delivery of the Goods. If you withdraw because we have breached the concluded Contract, we also bear the costs associated with returning the Goods to us, but again only up to the amount corresponding to the cheapest delivery method offered by us.
9.8 If you withdraw from the Contract, the Price will be refunded to you within 14 days from the effective date of withdrawal to the account from which it was paid, or to the account specified in the withdrawal document. However, the amount will not be refunded before we receive the Goods. Please return the Goods to us clean and, if possible, including the original packaging.
9.9 If you withdraw from the Contract under Article 9.2 of these Terms and Conditions, you are liable for any decrease in the value of the Goods resulting from handling the Goods in a way other than necessary to become acquainted with their nature, characteristics and functionality, i.e. in a manner in which you would inspect them in a brick-and-mortar shop. If we have not yet refunded the Price to you, we are entitled to set off our claim for compensation against your claim for reimbursement of the Price.
9.10 We are entitled to withdraw from the Contract at any time before delivering the Goods to you if there are objective reasons why the Goods cannot be delivered (in particular reasons on the part of third parties or reasons arising from the nature of the Goods), even before the expected delivery deadline expires. We may also withdraw from the Contract if it is evident that you have intentionally provided incorrect information in the Order.
Withdrawal form available for download below.
X. Consumer Dispute Resolution
10.1 We are not bound by any codes of conduct in relation to Buyers within the meaning of Section 1826(1)(e) of the Civil Code.
10.2 Consumer complaints are handled via the email address eshop@enduro4all.cz. Information on the settlement of the complaint will be sent to the Buyer’s email address.
10.3 The Czech Trade Inspection Authority (Česká obchodní inspekce), with registered office at Štěpánská 567/15, 120 00 Prague 2, Company ID: 000 20 869, website: https://adr.coi.cz/cs, is competent for the out-of-court settlement of consumer disputes arising from purchase agreements. The online dispute resolution platform available at http://ec.europa.eu/consumers/odr may be used for resolving disputes between the Seller and a Buyer who is a consumer arising from a purchase agreement concluded by electronic means.
10.4 The European Consumer Centre Czech Republic, with registered office at Štěpánská 567/15, 120 00 Prague 2, website: http://www.evropskyspotrebitel.cz, is the contact point under Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes.
XI. Final Provisions
11.1 If the legal relationship between us and you contains an international element (for example, if we send Goods outside the territory of the Czech Republic), the relationship shall always be governed by the law of the Czech Republic. However, if you are a consumer, this shall not affect your rights under mandatory legal regulations.
11.2 We will deliver all written correspondence to you by email. Our email address and contact details are listed on the Contact page and also above in these Terms and Conditions. We will deliver correspondence to the email address stated in the Contract, the User Account, or the address through which you contacted us.
11.3 The Contract may only be amended by our written agreement. However, we are entitled to amend and supplement these Terms and Conditions; such amendment shall not affect already concluded Contracts, but only Contracts concluded after the amendment becomes effective. In the case of repeated or regular deliveries of Goods, we will send you information about the amendment to your email address at least 14 days before it becomes effective. If we do not receive notice of termination of the concluded Contract for regular and repeated deliveries of Goods from you within 14 days from the sending of the information about the amendment, the new Terms and Conditions shall become part of our Contract and apply to the next delivery of Goods following the effective date of the amendment. If you give notice of termination, the notice period shall be 2 months.
11.4 In the event of force majeure or unforeseeable events (natural disaster, pandemic, operational failures, subcontractor outages, etc.), we shall not be liable for damage caused as a result of or in connection with force majeure events, and if the force majeure situation lasts for more than 10 days, both you and we shall have the right to withdraw from the Contract.
11.5 Annexes to these Terms and Conditions include a sample complaint form and a sample withdrawal form.
11.6 The Contract, including these Terms and Conditions, is archived by us in electronic form, but is not accessible to you directly. However, you will always receive these Terms and Conditions and the Order confirmation including the Order summary by email, and you will therefore always have access to the Contract without our further assistance. We recommend always saving the Order confirmation and these Terms and Conditions.
Updated version of the Terms and Conditions: effective from 26 October 2025